[untog]

I doubt they care. What I suspect Salesforce realised long ago was that they don't need to appeal to their end-users, they just need to appeal to the managers in charge of signing contracts. In that regard, Slack is a fantastic fit.

Sadly I suspect the people saying "we need to find a Slack alternative" today are the same ones that have been saying "Slack sucks" this whole time, to little effect.