[kevsim]

For my startup [0] we have a slack community where we ask people to come engage with us and give us feedback on the product and how it can work better for them. We love it. Teams usually want their own private channel so they can discuss things more openly with us, post screenshots that may have stuff they don't want spread around publicly (we're a product management tool/issue track so teams has sensitive stuff stored with us). The only issue we have is some people have a lot of slack workspaces already and don't want to add yet another (which is totally understandable coming from a guy with 10 or so Slack workspaces right now).

Does Everchat have ambitions to be this kind of private community where companies can interact with their users, etc or is the target something else?

0: https://kitemaker.co, the super fast, hotkey-driven product management tool/issue tracker that has deep integrations to GitHub, Figma, Slack, etc.

[protoduction]

Have you considered something like Discourse[0] for this usecase, or are you looking for something more minimal? I'm trying to understand the usecase better.

[0]: https://www.discourse.org/

[kevsim]

Hadn't really considered something like a forum TBH. We just want a place where people can come and give us feedback on our product, potentially in private so other teams can't see what they're saying. People often expose things they're working on or at the very least their way of working to us and that's not something they necessarily want open to the public.

Slack is free which is really appealing. But it is a barrier for some people because they don't want to open another slack workspace (slack fatigue).

We also integrate to Discord and like that a lot so that's one option for us for sure.

[Multicomp]

If you used something like topicbox, you might be able to get a workflow of "email feedback to private generated on demand email, have a private link to a no-login-for-customers web interface to follow that convo"?

[erikfiala]

Thanks for the feedback! Yes, we're looking into this usecase. We're planning to create private communities, where only people with token have access to. And later on, expand on the concept of threading. How does that sound?