[Corrado]

This outage highlighted our dependency on Cognito. Everything else we are doing can (and probably should) be replicated to another region, which would resolve these types of issues.

However, Cognito is very region specific and there is currently no way to run in active-active or even in standby mode. The problem is user accounts; you can't sync them to another region and you can't back-up/restore them (with passwords). Until AWS comes up with some way to run Cognito in a cross-region fashion, we are pretty much stuck in a single region and vulnerable to this type of outage in the future.

[otterley]

Please bring this to the attention of your account team! They will bring your feedback to the service team. While I can’t speak for the Cognito team, I can assure you they care deeply about customer satisfaction.

[Corrado]

That's a great idea. I'm writing an email right now! :)