Guess what - most cloud providers are like that. My personal experience is with GCP where stuff can be majorly on fire and no status update for hours. Cloud SLOs are lies like a lot of other things there
My company will update their status but puts the most vague responses up. Reason is because we don’t want to appear inept when we crash the website. For example, because we ran out of disk space
Our competitors would have a field day with that