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by outworlder
2037 days ago
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> Updating the status dashboard is pretty low priority for operators trying to resolve this issue Which is why, during incident responses, there has to be people in charge of communication. Both internal and external communication, and some of this can be further delegated. That's a poor excuse. > It requires escalation up the management chain and careful wording Careful wording is more important for external stakeholders who might not have the full context. If one is stepping in eggshells with internal management too, that's bad management. Incident communication should be factual and concise. |
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Could not agree more. It's immensely frustrating working with organisations that spend more time trying to cover up the cause of a outage to external stakeholders than actually fixing the root cause.
The same organisations tend try and blame individuals for outages.
I think both are a symptom of businesses that embrace the "blame culture"