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by jessriedel 2036 days ago
Lying often reduces complaints. This doesn't mean users like being lied to, it means they don't know they are being lied to.
1 comments

Users aren't being fooled here. People learn that progress bars aren't accurate, and things like the author mentioned, "when it gets to 75% it will really be done".
First, no, as the other comments here attest, the end result of constant lying is that nobody trusts progress bars at all; if things reliably finished at 75%, progress bars would be easy, but they don't so they aren't. Second, that people soon get used to being lied to does not make lying OK.
I don't think you are in disagreement.
Neither of Jeremy Bank's sentences are relevant to my first comment if you try to contort their interpretation so they do not conflict with me.
To me, JeremyBanks' second sentence clearly implied that users don;'t trust progress bars anymore, and your comment was unnecessary. He is also certainly implying that lying is not OK. Interpreting them otherwise seems like a strange kind of contortion to me.
I think you're clearly misinterpreting, but it's not worth discussing. JeremyBanks can clarify for himself if he wants.