[radoslawc]

> For all metrics my rule of thumb has always been to just do my job as best as I can and ignore the metrics. If a manager ever says anything about them, I ask them what they think of my actual performance.

I was like this once. But metrics are not always going in pair with actual performance or logic for that matter. And sometimes manager's hands are tied, even though your performance might be good, manager sees your good work etc. That happened to me actually, long story short I was given a lot of complicated cases which resulted in "bad performance" based on case/time ratio and by newly implemented corporate performance enhancement program I was downgraded "temporarily" to do grunt work that I magine was like in primary school punishment: "so I had time to think about my behavior". After a month I've given my resignation letter, without even having next job (which turned out great move, but that's other thing) I was so fed up.