[kmetan]

>>The people who designed your car don’t have to change the oil in it.

If the people who designed the car don't care about oil changers' requirements because "its not their job", than a 2am call is absolutely the best kind of feedback they should get, even if they are not on-call.

If they do care, that means they already got that feedback and/or they listen.

So the fredback from the production should be there and it should be ongoing.

[u801e]

If you want the code to run 24/7, and you want engineers available to fix it, then you hire people to work off hour shifts and pay them more. You don't hire someone to work 9 am to 5 pm Monday to Friday and expect them to wake up at 2 am to fix something. On the other hand, an engineer scheduled to work from 9 pm to 5 am would have no issue doing so.