[OJFord]

From the support page, I get the impression nothing will happen until 9am Pacific. Tickets have a 1d response time, and chat is Pacific working day with a lunch break.

Bottom of https://www.backblaze.com/help.html

I think they're all sound asleep, blissfully unaware of the day they'll wake up to!

[slice-beans]

It doesn't reflect well on their monitoring/on-call setup that everyone else was paged before them, assuming they are indeed unaware.

Perhaps the first they'll know of the problem is when they read it on HN