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by bonkabonka
2044 days ago
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It's the same for warranties. I was lucky when I replaced my HVAC system in that I got a manufacturer's warranty. A coworker who did the same six months later got a vendor warranty. Then my company and his company sold out to a third one and suddenly nothing was covered because the third only bought the assets of the first two companies. I was able to get my heat-exchanger covered but not the labor because, oddly enough, their labor cost for me suddenly increased by the amount Goodman specified as usual and customary and that's saying nothing about scheduling fees and truck-roll fees (and convenience fees for paying with a card, and a "collection" fee while I argued with them about all the insane fees). His heat-exchanger (also a Goodman) wasn't covered and he ended up just straight up eating a 3.5k repair bill. He and I both submitted paperwork to the state attorney general's office but the company "changed management" to the dude's wife and that restructuring meant we were SOL. |
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Is the "dude" here the state attorney general, or someone else?