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by mcherm
2044 days ago
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> their explanation does make some sense, that if IRCTC is super fast and efficient, then people with cash to spare/with computers and good internet access will hog all the tickets, denying people in rural areas a fair opportunity to purchase tickets. If I understand correctly (and I might not) that sounds utterly absurd to me. It sounds like you are saying "the official website is badly buggy and slow, but that's fair because some people in rural areas don't have good internet connections". I don't understand how a buggy and slow website helps those users! I would completely understand having a bug-free and fast website that reserved a certain proportion of the tickets for rural users or even for those with poor internet connections, but that doesn't sound like what you are describing. > Wait times have gone down considerably on a lot of trains, you no longer have to plan your travel 6 months in advance, you can buy tatkal tickets without paying scalpers etc. That certainly sounds good. |
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It is generally fast except between 10am-12pm every day (i.e. when the tatkal systems open) and that is what frustrates most people. When called out on these issues, IRCTC has consistently refused to add capacity to deal with the demand between 10am-12pm. You are correct that this could be solved by using quotas and reservations but they haven't done that. My only guess is that it is for political/bureaucratic reasons. It's easier to blame capacity issues than tell the reality.
>reserved a certain proportion of the tickets for rural users
This already happens. There are quotas of different kinds.
P.S. You know what? You are actually right. There's no technical reason for this to be the way it is. They are using that explanation as a cover for a political or legal problem or by occam's razor, they probably have a fixed budget (and not allowed to use on-demand services like AWS) and the govt won't approve the budget necessary to solve the capacity issues between 10am-12pm.