[mytailorisrich]

> Example: I order a pizza through Deliveroo. The driver doesn't care about either the restaurant or me, so he chucks the pizza vertically in his box, ruining it. I get a shitty pizza, I won't order anymore from the restaurant.

As someone who sometimes orders from Deliveroo and who has had this exact experience I agree with your premise but not your conclusion.

When this happens I understand that this is the delivery guy's responsibility and I don't blame the restaurant for it. This may put me off using Deliveroo but not the restaurant if there is another way I can order from them.

Now if this happens with an in-house delivery guy then yes, that would put me off ordering from the restaurant again.

Interestingly when this happened to me it was partly because the Deliveroo guy was riding a bike. Thus I put the 'blame' on Deliveroo and their organisation and process because trying to deliver a pizza by strapping it on the back of a bike can only end badly...

[labcomputer]

> When this happen I understand that this is the delivery guy's responsibility and I don't blame the restaurant for it.

I agree with this up to a point: At the end of the day, I want my pizza intact. If the only delivery option is appshare, and if appshare does vertical pizza more than once, I'm going to stop using that restaurant for delivery.

Not because I don't like the restaurant or because I want send them a message or something silly like that. Simply because I will have learned that I can't get the food I want from that channel. And if I haven't eaten from that restaurant recently, they're not top of mind. Which means I'm less likely to dine in or do takeout.

I may try a different appshare in this scenario. However, drivers usually work for multiple companies, so you're not necessarily getting a different driver by using Uber Eats instead of Door Dash.