[namdnay]

I can't figure out if it was just "pasting fields into the UI" as they say (in which case how were they caught with traffic monitoring???) or if it was a screen scraper

In any case, he clearly wasn't collecting ticket payments on behalf of the train company, so I don't see how they could accuse him of acting as an unauthorised agent

[kumarvvr]

When you signup for an account for the Indian railways, you are explicitly prohibited from making money off of the service in any form.

This is because there is a black market for railway tickets, where agents charge a high free for booking tickets online for many illetrate buyers, especially in rural areas.