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by verisimilitude 2046 days ago
Look, I realize this is a meta point: but has anyone else noticed how TYPICAL the discussion in TFA is at the official Apple support forums? The atmosphere is absolutely poisonous there, in the strangest passive aggressive way -- every time I search for help there, I find tons of replies that are useless, and about 5% of the time I find a helpful tidbit. There's one user in particular, whose name I won't mention, who posts EVERYWHERE with just condescending garbage, and yet they have massive forum points (level 10, or whatever).

It's very odd -- something about the moderation or something has created a community there that is extremely hostile to accurately identifying and quantifying real issues in software and hardware, and allergic to useful solutions.

Developer forums are much better, though.

2 comments

I see this all over the place where companies have outsourced their support to the community and give out levels like this. Netgear and Evernote have similar forums. You get high-level "community helpers" who respond with non-helpful and toxic comments.
Agreed. I get this vibe from the Sonos and Ubiquiti forums.
Every discussion about Apple is like this. Reddit, Macrumors, HN. They've all been captured by people who think Apple can not fail vs people who think Apple is the great satan