[bigbubba]

> Those who do it well, which is most of us,

Most people have not read that book nor any like it. Most people appear pleasant because that's the way they genuinely are, not because they went to a seminar or read a book to learn how to fake it.

[the-smug-one]

That's just not true. I often fail to be pleasant when I am in England, because the culture is different enough that when I try to be nice I mess it up in some manner. We can have the intent of being pleasant but fail to appear pleasant.

[bigbubba]

That doesn't conflict with anything I said.

[BurningFrog]

Yeah, I wasn't talking about the book, just making real efforts to appear nice and friendly.