[EternitiesEnd]

We were in a similar situation. We were extremely happy with their dedicated server, virtually never had to use their support and never had to worry about the server going down. But their cloud offering is a whole different story. I lost track of the number of time, we just could not connect to the server. This was not a disk problem but a network problem. Twice we raised support tickets and once it took around 6 hours to resolve and the other time it took 3 hours to resolve. In all that time all we only got generic replies that asked us to wait for updates. These two major incidents were in addition to at least three times where the server was not accessible for like 30-40 minutes each time, where we did not raise a support ticket. All this in a span of less than a month. We moved to the cloud for the same reason, in terms of cost and usage. But the pain of not being able to access a server when you need it is just not worth it. We are testing out Rackspace. Hopefully that will be a better experience.