[globile]

Same thing has happened for Radar for example. We set up our whole infrastructure with their beta 3DS and Radar products, and then one day (a few months back), it is $ 0.07 per txn in Radar as well as no returned fees on refunds.

Stuck with nowhere to go.

Not against improving margins, but customers that have walked hand in hand with Stripe for so long and seen them thru their early growing pains should definitely be grandfathered.

Grandfathering would be the cool thing to do.

[sigwinch28]

Why should they be grandfathered?

[marcinzm]

Because it creates a reputation that choosing Stripe is a safe move for a business. Like how AWS never increases prices. It allows businesses to lock themselves into the platform with little worry which makes the platform owner profit in the long run. Businesses don't want sudden costs one day that they couldn't budget or plan for.

[globile]

Oh yes! To Grandfather or not to Grandfather! That dilemma!

I understand they are still using the same functionality they had at signup time, and are still on the same API version, so not taking advantage of new direct functionality.

Yes, of course there is a bunch of indirect functionality or magic behind the scenes, but from a company lifetime perspective, when you enter into an agreement with a service provider, you would expect a relatively constant delivery of services, at the agreed prices, especially if your needs have not changed.

There are many companies that upon adding new functionality or services, decide to grandfather. New direct functionality comes at new prices, even if you are inherently benefitting from the new stuff.

Three I can think of, Zendesk, Customer.io and Geckoboard grandfathered our plans.

When it is easy to switch providers, grandfathering is not that important, but if you're tightly integrated, which pretty much everyone doing volume on stripe is, then you're screwed. You can't leave.

Even if you negotiate custom pricing, there is a knock on the door one day saying, "new pricing in place. Take it or leave"

[markdown]

Because it

> would be the cool thing to do.