[byrneseyeview]

I think an automated, IM-based help system could be a great product. If you have a website for these bots, you might create a help-bot to showcase how effective it can be.

If you want customers, go through Craigslist and for every support job that doesn't specify phone work, let them know how much cheaper they could get the same product.

[imrobotmaker]

Thanks for your advice. At work I do tech support so I create an AIM bot that gave people quick answers to the most frequently asked questions. It was menu based and everyone in the company loves the bot, I also included a company directory , we have over 200 employees and remembering everyone's extension or even email addresses was difficult so I built a company directory using AIM.

thank you for all the ideas you are giving me.