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by digitallogic 2046 days ago
Paying Google Music user here. It's not a panacea.
2 comments

Exactly. If I am paying I am expecting top notch customer service. From what I have read here multiple times it's not Google's strong suit. I expect them to handle my customer service call by actual human rather than a bot if I am paying.
I'm pretty satisfied with they way they handled the transition to YouTube Music, and am glad they're reducing the number of competing services.