[warent]

would like to take this opportunity to shout out crisp.im. I've used them for my business for nearly 2 years and they've worked great (Except for one time when my subscription randomly ended and the support rep was either intoxicated or didn't speak English. But it resolved within an hour)

[webo]

Once you incorporate your systems and teams workflows around a specific system, it’s hard to justify a migration to another system. Most companies (like ours) just eat the cost at that point.