[areichert]

We were probably writing the first few lines of code for Papercups around the time this article was written (in July), but we're another Intercom alternative :)

Like Chatwoot, we're open source and have a free tier on our hosted version for anyone who'd like to give us a try!

Here's the repo [0], website [1], and demo [2].

[0] https://github.com/papercups-io/papercups

[1] https://papercups.io/

[2] https://app.papercups.io/demo

[sgrove]

Definitely a fan, love how much you've executed since your initial Show HN - nicely done!

[thompsonparker]

I love your product but might I just say I would be hesitant to use your product for the simple fact that there is no apparent about page on your site. I think it helps to know who is behind a company and there is a clear way, aside from the chat widget, to get contact information.

[cheeseblubber]

Great point we'll be sure to add it soon! Quick context about us we're a YC company that went through the S20 batch https://www.ycombinator.com/companies/22051 We did our launch hn about 3 months ago https://news.ycombinator.com/item?id=24133719

[areichert]

Thanks for the feedback! Here's a little blurb about us if you're curious https://papercups.io/blog/story

And we'll get on setting up an About page soon :)

[james_impliu]

My company has been using Papercups since it launched. It works pleasingly well for such a new product, and we've found the team very responsive when we've asked for support.

[malikNF]

Since you are offering a opensource self hosted alternative along with your paid version, how committed are you folks to not doing a reddit and flipping on the users one day?

[fortydegrees]

Love papercups!