[westajay]

RIM has been releasing products with terrible software and usability bugs for a while. My torch would regularly report java.lang.NullPointerExceptions when receiving SMS's.

Playbook apps have lots of glitches.. crash for no reason. Users are also getting 0.5 gig software updates every couple of days that brick the device for 30 - 60 mins.

This all indicates poorly managed software teams that are under too much schedule pressure to produce reliable results. Also indicates a broken QA process where RIM thinks it's fine to ship kit that doesn't work properly.

I call deep cultural problems that can't be fixed without leadership changes.

[trotsky]

that brick the device for 30 - 60 mins

You should really reconsider how you use that term.