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by oakst
2061 days ago
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I think it depends a bit on what type of feedback you're after. For quantitative feedback tools like hotjar.com's surveys can be quite effective (https://www.hotjar.com/tour/#polls). For qualitative data such as user interviews/calls the solution for most teams is either to spend a lot of time on find users to talk to and set up calls or to pay companies like usertesting.com for access to their panels. These tools don't allow you to get quick (and for most teams affordable) access to your own users for user interviews though, which is something that was enough of a pain point within my own team that we've built a tool exactly for that (https://tryribbon.com). The Mom Test is also a great read on how to get useful user feedback in general (https://amzn.to/383bo92). |
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