[komatsu]

I would say that this applies to most of the companies with hundreds of millions of users. The account flagging needs to be automated and there is still some fraction of false positives. The appeal process is not easy because the false positive users are intermixed with bad actors. The human time dealing with the appeals is limited due to the sheer numbers of users.

For me the solution is to use a paid service or a free service at smaller business where employee/user ratio is better.