[tchock23]

There is an approach called QVC (Question, Value, Call to Action) that can be surprisingly effective if used appropriately. Templates and more here: https://www.google.com/amp/s/www.leadfuze.com/cold-email-out...

[saastring]

It's incredibly hard to get 'qualitative' feedback. Cold emails, or phone calls work best. However, the best thing is to look at the data and if customers vote with their wallet or with their feet.