[user5994461]

I don't know where you read these things you talk about.

1) He said he couldn't fill a request to have his stuff sent back because the form was broken. It's very believable if you ever used the amazon seller tool.

2) He submitted the evidence of authenticity and it was rejected for being older than 365 days. It shouldn't be a problem, clothes have a longer shelf life than one year.

3) Customers complain about products being unauthentic all the time, easy way to get a refund and to vent. It's the most generic 0 star review that can come up possibly from a competitor trying to damage your business. You can't sell a thousand items without getting a few bad reviews.

[dpmitu]

My main takeaway from the article is how easy it would be to destroy your competition with a few false complaints.

[megous]

It's amazing how these megacorps manage to have their software broken in fairly scary workflows for their users.

I have recent experience with paypal where they demand I confirm some information (they provide almost 0 information what they want actually in the UI, and the link I'm supposed to follow just redirects to my account overview, where there's nothing to do, no warnings, no prompts, just the regular summary of balances.) They also send a scary email that they'll block my account if I don't proceed by certain date, and the actual date is just an empty html template placeholder.

I ask them via support for what they want. And they send automated response. I almost ignored it, like usual, because these notices usually just say thank you we accepted your requests and we'll respond soon. I came back to it though, and at the end there's a note that they will not respond to me unless I ask again.

At this point, I'm like wtf? It's completely ridiculous, seeing so much stupid details and omissions in user experience in a row.

At some point I think large orgs just stop caring about customers, and just optimize some aggregate metrics, and this is the result.