[zapperdapper]

I think this is good advice. Tune in to problems. Listening is harder than it seems because we tend to apply our own filters.

For example, I did some work for a friend in a non-IT business, and at first I didn't pay attention because I thought his problem was trivial - but then realized to him it wasn't. You'd be surprised what companies need help with.

[kleer001]

Listening, like a fit body, is one of the rare things that cannot be bought solely with money.