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by unishark 2065 days ago
Ultimately this is just more information in the cloud which you failed to back up.

I end up having to reset forgotten passwords a lot (maybe dozens of times per year) and don't think I've ever encountered a reset situation like you describe. If it's important I can always call them to resolve an account problem. If it's unimportant I can make a new account.
1 comments
beagle3 2065 days ago
If it’s an account that’s not tied to anything important, sure; But if it’s tied to a bank account, credit card, utility bill etc, it’s often not as easy to “just make a new account”. You’ll likely need to fax a copy of your id to a fraud department who’ll take their time.

A friend of mine has been unable to convince a credit agency to reset their password as they are out of the country and cannot fulfill the requested authentication task. Wouldn’t be a problem in normal times, as they are back and forth every other month. Except it’s been 7 months since corona disrupted that. They can’t just “sign up for a new account” as it tied to their identity.

I’ve never had this problem myself either. But it’s a real problem.

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unishark 2065 days ago
Fair enough, extend the "call them" category to also mean signatures occasionally required by mail. I have had to do that, say with certain rarely-used financial situations. Though not banks, who are very accommodating in my experience (even the notoriously evil ones).

First class mail is working internationally, by the way, to almost every country. Unless they're in Yemen or something perhaps. Keep in mind we were comparing the dangers of corporations to governments. So being in a developing country during a pandemic when there's a communications breakdown with the US also presumably means you can't access a US consulate either. So you'd have the exact same difficulty if it was a govt agency you needed to deal with instead of Google/Facebook/Microsoft.

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beagle3 2065 days ago
Said credit agency has sent a physical notice (by first class mail) to the address they have listed, except it is out of date. It's an authentication catch-22, which is easily solvable for anyone inside the country (and would have been easily solvable for that person in their normal course of life without corona). Not yet kafka level, but the it does bring his name to mind.

And, yes, a government agency would cause the same issues. The thing is, government is (supposedly) accountable to the people, but GoogFaceSoft is accountable to their shareholders. The incentives do not align -- but many of the powers (and abuses of power) do.

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