[mhuffman]

Proctorio's support is also fucking absurd! It reflects their CEO's attitude in that article.

I had an issue where their plugin, which only worked on chrome at the time IDK if that has changed, stopped working. And I had about 1 hour before my final exam.

They went through the normal expected steps, then started recommending crazy shit! For example, they recommended that I delete all my bookmarks from my browser and "see if that works". And if it didn't, to re-install the operating system. Their other recommendation was to go buy another laptop -- in an hour!

Then, they basically just said ¯\_(ツ)_/¯

I understand that there is only so much a phone tech can do in that situation, but these exams are very, very important. I am not sure I would have been able to get a waiver to take it at another time and could have ruined my GPA and been out thousands of dollars. Luckily I got it working on another computer that I had, so everything worked out in the end.

I am not a fan!