[docflabby]

The mistake was not using BT for a new connection - Openreach is 100% owned by BT- Sky is one of their main competitors. My experience is that BT installations get prioritized and dealt with more efficiently and go the extra mile, everyone else gets dealt with in the statutory minimum way "by the book"

[techsupporter]

I’m having flashbacks to getting Speakeasy DSL service installed in a Southwestern Bell (now AT&T) area in the States. Everything took weeks, worse if your circuit needed any kind of repairs or if the first pair the line tech tried had any issue at all.

A common “fix” was to order Internet service directly from Bell for a month then switch to your preferred ISP. Of course, only the diehards actually did this and Southwestern Bell would aggressively market at you for months after.

(Granted, it was not great but now we have virtually no such option in most of the States, so the UK has us beat.)