[_5659]

For myself.

General chat: Proper punctuation. Keep sentences terse. Reply promptly. Leave no room for ambiguity.

Direct message: Often if a matter takes place outside of a public channel, it is because a duty or responsibility is being delegated to you or a sensitive subject is involved. One should take extra precaution to speak forthrightly to ease the recipient, but also take measures to be prompt and present.

Makes a world of difference.

The most important thing I've learned about online tone is that it's less about what you say and more about how you tell others to speak to you.