[smt88]

I know they say they'll continue to support these, but the right thing to do is to give people discounts on alternative products from ADT.

These products are useless if people don't feel like they can trust them, and it's hard to trust Google to really test and update the software on discontinued devices.

Even my flagship Google software often feels cobbled together (all of Nest is this way right now).

I've invested thousands in Nest products and I think I'm ready to throw it all away and start over with a company I can trust.

[dicknuckle]

Please don't encourage people to use ADT. I've had many many friends complain about being locked into crazy contracts with them.

[smt88]

I didn't encourage anything.

Per the article, Google made a strategic investment in ADT, and it appears that partnership will replace Nest Security as Google's home security business line.

If Google has moved on to ADT, it's only fair to offer their customers the same lifeboat.

[Crash0v3rid3]

You trusted them enough to buy the products, I'm not entirely sure what else you are looking for.

I'm not understanding how these products are not useful anymore for you. They still perform the same functions as before no? It's still supported per Google.

If you can't trust a company when they tell you they will continue supporting a device you purchased then yes... you should go ahead and get rid of it and start all over.

I think it's ridiculous to expect anything else.

[smt88]

> You trusted them enough to buy the products

Sorry, I wasn't totally clear. I have Nest cameras and smoke alarms. I don't have Nest Security products, but this announcement is making me feel even more nervous about continued Google support than I did before (see below).

> I'm not understanding how these products are not useful anymore for you. They still perform the same functions as before no? It's still supported per Google.

Speaking only about Nest's cameras and smoke alarms, they actually don't perform the same functions as before. They mostly don't change (Google rarely seems to update anything), but the apps have gotten much, much bugger.

Ex: Home Away/Assist (which tells Nest when you're away from home using your smartphone GPS) just does not work with Pixel phones. It never has. I contacted Nest support, and they confirmed it and said that no one was working on fixing it.

This is typical of Google products. Features stagnate, bugs appear, and no one seems to be behind the steering wheel. It would be absolutely astonishing to me if anyone working on these products actually use them, because basic quality-of-life features are never implemented.

The worst thing that's happened is that my Nest smoke alarms just stopped reporting their status. All of them. They now say their status is out of date by 100+ days and increasing, and I can't fix it. They all say they're in perfect working condition, but how can I know for sure?

> I think it's ridiculous to expect anything else.

I expect Google to pay attention to my products by fixing bugs, improving software, and (at minimum) maintaining the level of function they advertise them to have.

Lots and lots of other companies do it. It's absolutely reasonable to expect it. Google just doesn't have it in their DNA.

[chaostheory]

1. No one knows what "continue support" looks like.

2. People are wary of continuing to use cancelled product lines when there's no alternative being offered.

I wouldn't blame anyone for never buying Google hardware again. Looks like Amazon will continue ruling the smart home.