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by sonofhans 2073 days ago
The rattle is a defect. Apple will replace them.

I got a pair months ago, after using gen-1 AirPods for a couple years. Soon the left AirPod Pro started rattling at certain frequencies. It got worse. I complained to Apple and they sent me a new left ‘Pod.

Soon the right one exhibited the same behavior. This time, I could hear the rattle if I tapped gently on it. Clearly something was physically loose inside it. Apple replace that one, too.

I had to argue a little, but less than with most tech support. Now I have two AirPod Pros that work perfectly.

4 comments

I have heard these stories, i don’t doubt them, but maybe rattle wasn’t the right word in my case, the fact it happens only on noise cancellation makes me think it’s a software issue. It’s very few tracks, not a general issue, 99% of tracks sound great, just some tracks with real low loud bass and it triggers on the bass drum. I’m no sound engineer, but it sounded a bit like a glitch that spunds like a rattle of a speaker that can’t handle it. Maybe the bass gets boosted on noise cancellation? Like i say, turning off the cancellation stops it, and the bass come through just fine
I’ve got rattle in both in less than a year. It rattles even without any sounds, just walking around is enough to trigger it. So must be something physical.

I’m in Vietnam right now. There are no Apple Stores, but there are official authorized repair shops. Unfortunately they have to order parts from Singapore.

I’m now without the headphones for two weeks waiting for repair or replacement and I really miss them! My daily walks are just not the same without the podcasts.

I had noticeable distortion on mine. Used chat to talk to Apple tech support and they had me reset them and that made the distortion go away.

I do get a squeal when pushing them into my ear canals which is a known problem with having noise cancellation on.

I find the Airpods Pro stay in my ears much better than the Airpods. And they seem pretty water resistant - the left one survived a bath in the dog's water bowl when I was filling it.

this same exact thing happened to me, in the same order even. Now, about 6 mo later, I'm getting the rattle again on the left...