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by Quekid5
2116 days ago
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I reluctantly[0] concur. Absolutely agreed that the chat responder must be an actual person and also competent. I get the impression that many sites just use a chatbot for the initial interaction and then maybe escalate to a human (competent or not) if you are persistent enough. [0] I don't know why exactly. Maybe it's because I abhor phone convos, so I get similarly nervous around chat... but I really shouldn't because you do get a tad more time to actually formulate responses. |
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