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by smarterclayton 2073 days ago
As the person who has worked on making sure telemetry is useful and valuable for users and customers (helping drive insight into quality of kube and close the loop on fixing persistent issues), can you provide some more details about how we’ve let you down? We tried to be as responsible as possible but obviously we’ve failed along the way - what can be done to improve it?
1 comments
krimeo 2073 days ago
Make the telemetry opt-in to begin with.

The comment I am replying to is complaining about Ubuntu calling home, IBM OpenShift is the same story.

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MichaelMoser123 2072 days ago
that's what they call 'opinionated default configuration'; then they tie in subscription management with telemetry so that opting out of it isn't an option to begin with; https://docs.openshift.com/container-platform/4.1/telemetry/... Several further tie ins and the system as a whole becomes barely usable. But then integration is the whole point of openshift, isn't it?
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smarterclayton 2072 days ago
Wow, I’d didn’t realize the 4.1 docs didn’t get updated - newer doc versions are correct in that disconnected subscriptions just manually entered via OCM. 4.1 didn’t include the support for disconnected clusters and at the time the docs were correct. Newer versions are more clear.

https://docs.openshift.com/container-platform/4.5/support/re...

I will follow up on opt-out being the default for the evaluation version of OpenShift. It is already opt-in for OKD.

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oso2k 2072 days ago
Not to be snarky, but that's easy. Just disconnect your cluster from the internet. We have hundreds of customers that are running disconnected clusters.
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krimeo 2072 days ago
And that applies to Ubuntu just as well. All I'm saying IBM is no better than Canonical in this regard.

Not complaining - If you want me to complain about IBM cluster technology that would be a whole different story.

And no I'm not gonna ask about disconnected clusters :).

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oso2k 2072 days ago
Haha. I still work for Red Hat, and Consulting at that. My pay is determined by how many billable hours I put in and my customer reviews. Not directly by how much you buy.
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krimeo 2072 days ago
I thought there is no Red Hat anymore.
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mroche 2072 days ago
Red Hat is a subsidiary of IBM, not acquired and absorbed. It is very much its own thing within the company as a whole.
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