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by finnthehuman 2081 days ago
The inhuman thing about the internet is that interacting with people has been replaced with interacting with organizations. Organizations that want to ignore you, and if you can't be ignored than to fit you neatly into a database schema where they can exact the actionable information necessary to continue making money, and then ignore you.

I'm sure your software is great at searching for help in a knowledgebase and falling back to soliciting bug reports.

I'm not so sure about your messaging.

Believe in what you've built! If it's valuable people will adopt it on the merits, not because of lofty prose disconnected from it's purpose.

2 comments

Thanks for the feedback. Agreed that the platform will get adopted based on what it helps people do.

The goal is to create a direct link between the people on websites and the people building them, website maintainers.

Where that ties in with the purpose is that if all this information about how websites are doing well by their users (or not) is in public view, maintainers have an incentive to answer directly to them.

> The inhuman thing about the internet is that interacting with people has been replaced with interacting with organizations.

That was happening long before the Internet, although the Internet has certainly made it easier for organizations to dehumanize their interactions with people.