[smokey_the_bear]

Airbnb treated a lot of customers pretty terribly this year, and I wonder how much that will haunt them in the future.

I tried to stay at an AirBnB in Houston in the summer with broken AC. I left before the first night, and AirBnB wouldn't refund a single dollar. Not the cleaning fee, not their fee, and not the two nights fees.

[jonny_eh]

Their quality hasn't scaled with the company. It was fun to use them in the early days, I'm back to using hotels now.

[ekanes]

Agree. They are also not handling hosts who point hidden video cameras at guests.