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by misnome
2079 days ago
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Had similar problem with The Times in the UK, but it seems it's pretty common for newspapers. The online subscription could only be cancelled by telephone, on a phone line with small and inconvenient windows of opportunity, with long waits. When you get through, you have the normal retention/upsell attempts, and then are told that it will take at least two months to process your cancellation, and that you will continue to be charged in the meantime. It was easier to cancel my card, at which point they somehow managed to withdraw access as soon as the first billing failed. |
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