[choward]

> I always feel awkward when I don’t know who is writing on the other side. Is it the CEO? Someone from Sales? Is it a super intelligent baby?

Why would someone feel awkward? It's from neither of those. It's automated so I think it's awkward and misleading to use a name.

[frosted-flakes]

Well, someone wrote the email. It didn't write itself.

[pbhjpbhj]

They didn't write it to you, they wrote it to all new customers, it's misleading.