[pau_alcala]

this is an interesting point. I think the email address matters if you expect people to answer. In the superhuman example, I know the CEO isn't sending me those emails, but I'm more likely to reply if I have a question. Palabra's onboarding emails come from my personal email address and many people reply with questions directly to me, which really helped us get immediate feedback

[sp332]

Since the article is specifically about onboarding, it might not be that bad. But chances are, I'm going to forget your name about 5 minutes after this introduction, so getting future emails with your name will just confuse me.