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by heldrida 2082 days ago
Seems that if you upgrade they'll provide the support, as seen in:

"As of 2020-08-15 GitLab Support is no longer processing requests to disable two-factor authentication for free accounts that do not have a GitLab.com subscription, to safeguard the security of our users".

They probably don't have the resources to assist users who don't support them financially. Fair enough!