[ghgdynb1]

A closer reading will reveal that I'm not talking about superficial appearances, but the interface. That's an important distinction.

When I start talking about the Ritz and high-end consultants, I'm discussing the interface, which of course includes the "far better beds, cleaner & safer rooms, better food..." and consistency you're trying to contrast with appearance. I would agree that those things are more than superficial and are extremely important to the experience of the user, because that's exactly the point I'm making.

The beds and concierge are nicer at the Ritz, and the interface (note: not appearance) and support are better at Palantir (or, as we're discussing here, at Snowflake).