[dvtrn]

you must've gone out of your way to avoid being on hold.

I'm not OP but buddy you have no IDEA the depths I will go through to avoid having to pick up the phone and call "support" and deal with their endless IVRs or horribly implemented voice response systems or the endless transfers or the constant re-entry of my "customer verification info" because the last segment of the call didn't relay it to the next segment, or "yes I restarted my modem before I even called you look is there someone else I can talk to perhaps anyone in cargo shorts with a penguin poster in their zoom background? Does the word 'shibboleet' get me anywhere?"

Calling support and actually enduring the experience these days feels like it should be its own Olympic sport.

(However I absolutely love USAA's support system. Start on the app, if the app's "AI" attendant can't help you, a button comes up, press it, it immediately calls support and the person who answer already knows why you're calling based on your interaction with the app. MORE OF THIS PLEASE)

[bradlys]

I'm there with you - just saying that even with all the avoidance... you can't really avoid it unless you give someone else the task or have some special resources at your disposal to get direct lines to people.

[quercusa]

That's impressive. Nothing bugs me more than having to punch in my account number (or play the voice recognition game) and then have to go through it all again with the agent.