[sdenton4]

In the new world, signing up for anything is instantaneous, but opting out takes hours of hold music. It's easy: if it costs you money, it's quick and easy. If it costs the company money, it will be like pulling teeth.

Incorrect health insurance bill? Waste a few hours of your time and we'll fix it! Want to disconnect your $10/mo subscription? Talk to you tomorrow, so long as you don't hang up!

[adrianmonk]

Comcast was like that last I had them.

Want to add a premium TV channel or upgrade your internet to a faster speed? Just click a button on their web site. Want to downgrade it back to like it was before? You can't do it through the web site. You must call and listen go to a sales pitch before they'll make the change.

[hanoz]

I take a Ronin approach in these matters and never walk into a place I don't know how to walk out of. If there are any horror stories from would be leavers to be found online, it's an absolute deal breaker, no matter how attractive the proposition is otherwise.

[rectang]

I wish this was a top-level comment, because it's the most trenchant observation on this page.

It applies to Google as well: human customer service costs Google money, so good luck getting anything fixed that their algorithms can't deal with.