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by chipotle_coyote
2090 days ago
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I'm not sure I see the connection you're trying to draw between your first two sentences. Airlines are regulated, but their price and service are much less regulated now than they were about 40 years ago. Their prices are much lower, as perhaps expected, and their service is much worse, as perhaps less expected than easily predicted if you're a realist rather than an optimist. The vast majority of airlines nickel-and-dime customers on domestic flights, making virtually everything they can from baggage to legroom to boarding time into for-pay options, because they learned that no matter what customers say, they shop on base price. Since deregulation, various airlines have tried to offer better seating, service, etc., as all-inclusive and more expensive tickets, and time after time, customers just click on the cheapest thing they find on Priceline. tl;dr: when it comes to crappy airline service, the fault, dear Brutus, is not in our regulators, but ourselves. |
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