The software saves log of the interactions for debugging and finding pain points - so I have a good idea of what they really do and its consistent with my expectations.
As for what happens after one month - how would I do this? Send out an email asking why they have stopped using? Asking what would make the site better? What features to add? Responses back are usually very low (about 10%). Anything I can do to improve this?
As for what happens after one month - how would I do this? Send out an email asking why they have stopped using? Asking what would make the site better? What features to add? Responses back are usually very low (about 10%). Anything I can do to improve this?
Thanks