| None of these are New. Those problem has been there for at least 5 - 6 years. And not only just parents, but developers and users complaining. On one hand, Apple is acting like a console maker, like Sony Playstation and Nintendo, collecting 30% from gaming. Which is fair enough for console. On the other hand there are zero quality control on the games going into App Store like other Console platform. Other than making sure their Apps uses IAP and Apple Payment system. Apple will tell you how millions of their customers go to their store for their favourite Apps. You see, this is correct except customers dont have anywhere to go for Apps. It implies in most peoples mind, where App Store attract foot traffic like in High Street Retail Store, when App Store is the only store in the high street. It also implies ( or not ) people are discovering Apps within App Store. As with retail store you go into shopping with discovery pattern. But App Discover hasn't been happening in App Stores for years. Which means App Store is more like a warehouse. A regulated, curated, efficient warehouse where it is the only place you can get anything if you live in the "Apple" State. The whole reason why Apple doesn't tighten any of these Dark Pattern is because it strikes at the very foundation of the App Store profits and revenue engine. Estimated 80% of App Store Revenue are from Gaming. Most of them are IAP. We are talking about potentially 10 billion annual raw profit at stake. But In my view, none of the above are a problem on their own. ( Skip the part below if you dont want any negativity. It is rant-ish. ) What I have problem with is when Apple start telling me how much they love their customers, and how great their App Store is. And how they enrich people's live. How millions of customers go to their favourite Apps Store ( Remember there is only one App Store? ) App Store's problem has been there for years, they knew about the discovery in App Store problem, that is including Searching which in 2020 Apple cant make App Store searching actually work with decent accuracy. No longer can you use Google has the best search engine as excuses as in the mid 2010s, Searching is pretty much a solved problem, especially at the relatively small scale of App Store, and much more so for Apple with hundreds of billions in the bank. And yet what did they do? They introduced placement Ads on App Store. ( Another Rent seeking profit machine ) Adding in the discovery of lying by omission or spinning in the Apple vs Qualcomm case, It is clear Tim Cook's Apple isn't about the "best product" as Steve Jobs will put it. But extracting maximum profits and value from its customers at the expense of user experience ( App Store and Apple Retail) and product excellence ( MacBook Keyboard [1] ). Along with the new push of Services Revenue with Apple Care+ and increasing KPI percentage of Genius Bar employees on AppleCare / new Product sold from Apple Retail Store ( Not sure if this is the case in US ). And that is why you see all quote for any MBP repair are now trending towards new MBP pricing. No longer is Apple Retail their to best serve its customers. All of these are extracting profits just like any other companies. Again none of these would have mattered if it was from any other company. But once you start placing the company being Good and love, I am going to raise the bar much higher, especially for Apple. And there are a lot hypocrisy. [1] People may want to check the 2nd hand price of Pre 2015 MBP and Post 2015 MBP. I think the market has a clear voice in which is worth more and more reliable. Not just the Keyboard but generally the whole package. |