[konceptz]

>and every time they would call or send another letter I would tie up 1-2 hours of one or more phone reps time.

That's an extremely large personal investment, I'm sorry you ended up having to essentially value your own time like this.

[bleepblorp]

Sadly, all too much of modern life has become about wasting your own time, and money, to mitigate screwups made by completely unaccountable third parties.

[murph-almighty]

I'd imagine if you're at that point you're just Kitboga-ing it and trying to fuck with them to make them suffer dollar-wise for the time you've lost while doing something more productive or entertaining in the background. At least that's how I'd do it.