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by jeremyrwelch 2102 days ago
hrudham, Kraken's new VP Product here -- my apologies that you're having trouble removing this. This is a mistake if you are not being removed. I'm investigating now to a) confirm that unsubscribe requests are working and b) find a way to lower/remove that 30 day period.
2 comments
jeremyrwelch 2101 days ago
UPDATE: Thanks again for raising this issue hrudham. It seems there is indeed a bug in the current unsubscribe flow. This was not intentional behavior, and it will be corrected. As for "30 day" period, my initial review indicates this should take 24-48hrs max to be fully unsubscribed (based on how our email and account systems interact). Working on getting fixes for everything. Will update again once it's all corrected.
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heliodor 2101 days ago
You should investigate who in your company decided upon the 30 days and be weary of what they're up to.

30 days is unheard of for an unsubscribe system. Usually it's not mentioned or it's 48 hours. Very very few websites claim they need thirty days, and it's ridiculous.

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jeremyrwelch 2101 days ago
Agreed :D Working on the fix!
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