[millzlane]

I have misquoted a repair before. Either I clicked the wrong box. Because either I didn't do my do diligence or because I was scatter brained and copied and pasted the wrong number. Regardless this is still a reflection of the way apple trains the agents and QC team not catching this agents mistake.

You might want to call back and mention the delamination repair program. If you're still within the 4 year purchase period it should be fixed for free.

[plow-tycoon]

I definitely accept that mistakes could be made, and do plan to follow up. It's not within the repair window, but I'll see what can be done.